1. The service
TazFund is software. We provide tools to create branded fundraising sites, roster participants, sell tickets and donations, run drawings and auctions, collect pledges, report settlement, and export records. We do not operate your raffle, auction, or charity. We are not your lawyer, accountant, or charitable-gaming licensee, and we are not a bank or money transmitter for supporter payments to you.
Features, plans, and published rates may change. Some capabilities — for example organization pricing, custom fees, or multi-location reporting — may require a separate order or quote. Current plan descriptions are on Pricing. They describe the software. They are not a guarantee that a campaign will hit its goal.
We may offer beta, preview, or AI-assisted features. Those features are provided as-is, may be inaccurate, and you remain responsible for reviewing anything before you publish or act on it.
2. Accounts and eligibility
You must be at least 18 to create an administrator account. The service is intended for organizations in the United States. We may refuse, suspend, or close an account, including where we believe use would violate law or these Terms.
Keep account information accurate. You are responsible for activity under your credentials and for administrators you invite. Tell us promptly if you think an account has been compromised. Each organization is responsible for who may access its admin, location, and member tools, and for the campaign settings, payout instructions, and messages those users send.
3. Organization responsibilities
The organization is the organizer of every campaign. You are solely responsible for:
- Confirming that you are legally permitted to raise funds and to run the specific offering you enable, including raffles, sweepstakes, auctions, and similar games.
- Registering, licensing, bonding, reporting, and remitting to any charitable-gaming, attorney general, or tax authority that applies to you.
- The truth of campaign copy, prizes, odds, drawings, winner selection, and prize fulfillment.
- Paying winners, delivering prizes, and handling supporter complaints.
- Tax receipts, payee reporting, sales or admissions tax, and charitable substantiation, where required.
- Age, residency, and location restrictions on ticket sales — including any state-eligibility controls we provide, which are a tool, not legal advice.
- Your relationships with participants, parents or guardians, and supporters.
We can tell you what the software supports. That is not legal advice. Raffle and sweepstakes rules vary by state. Check with your state's charitable gaming office (or equivalent) before you launch.
4. Campaigns, drawings, and auctions
You decide what to offer, the price, inventory, close times, winner counts, payout percentages, lots, squares rules, pledge units, and whether donations overlay another campaign. Published pots, estimated payouts, leaderboards, and live counts are based on data in the service and may change as sales, refunds, voids, or bids occur.
Drawings, winner records, and auction close times are tools for your records. You remain responsible for conducting a lawful drawing or auction, publishing results you intend to be official, and resolving disputes with supporters. If you configure anti-snipe extensions, proxy bids, or a card on file for auction winners, disclose those rules on the campaign.
Sport-A-Thon and similar pledges: a supporter's authorization at checkout is an authorization to charge the amount earned under the rules you set (flat, per unit, optional cap). You are responsible for recording results accurately. Charges after results are recorded follow the pledge the supporter accepted.
We do not guarantee that a campaign will reach its goal, that tickets will sell, or that a prize donor will perform.
5. Supporters and participants
If you are a supporter, you are buying from or donating to the organization, not from TazFund. Ticket, donation, bid, pledge, and gift-card terms displayed at checkout or on the campaign page are between you and the organization. Refunds, prize claims, and charge questions should go to the organization unless a payment processor requires us to assist.
Supporters must be legally eligible to participate. Organizations must not sell raffle or similar chance-based entries to anyone who is not permitted to buy them, including age and location rules.
Participant pages, share links, and attribution exist so the organization can credit fundraising activity. Participants (and, where required, parents or guardians) may only contact people they are allowed to contact. Organizations are responsible for how minors appear on public pages.
6. Payments, fees, and payouts
Card data is entered on the payment provider's hosted form (Stripe or Square, depending on how the organization is set up) and is not stored in the TazFund application. The organization must complete processor onboarding and keep that account in good standing. Payouts of supporter charges settle to the organization's connected processor account on that processor's schedule, not to TazFund.
Platform fees are charged according to the organization's then-current fundraising rates or a contracted organization order. Published fundraising pricing is typically a per-transaction rate with no setup fee and no required long-term contract; organization pricing may be quoted separately. Payment processing fees are billed by the processor and are in addition to TazFund fees. Fee prompts that let a supporter cover processing costs are optional and must be disclosed at checkout.
You authorize us and our processors to charge the payment method on file for platform fees, subscriptions, messaging or credit usage, and other amounts you incur, and to deduct or invoice application fees where the processor supports it. Failed charges, negative balances, or processor holds may result in suspension of checkout until resolved.
Winner payouts are the organization's obligation. Settlement reporting, refund tracking, and winner records are provided so your treasurer can reconcile. They are not a transfer of funds by TazFund to winners.
7. Refunds, voids, chargebacks, and gift cards
The organization sets and honors its refund policy, subject to processor rules and law. Admin tools may let you refund to the original payment method or issue a platform gift card. A gift card credits a wallet; it does not reverse the original card charge unless you also refund that charge.
Chargebacks, disputes, and ACH returns are decided by the processor and card networks. You are responsible for representing the transaction and for any fees, fines, or withdrawn funds. Excessive disputes may lead us to limit or terminate checkout.
Voids, canceled tickets, unplaced reverse-raffle tickets, and similar campaign mechanics follow the rules you configure and disclose. Do not use refund or gift-card tools to evade processor, tax, or gaming rules.
8. Email, SMS, and tracking
The service includes email and SMS share tools, receipts, and operational messages. When an organization or participant sends outreach, that sender is responsible for having consent, honoring opt-outs, and complying with the Telephone Consumer Protection Act, CAN-SPAM, Canada's Anti-Spam Law, and similar rules. TazFund is a software provider, not the initiator of each fundraising text or email you choose to send.
We and organizations may send transactional messages related to accounts, purchases, pledges, auction bids, and security. Marketing messages require a lawful basis and an unsubscribe path where required.
If you attach Meta or other tracking pixels to a campaign, you are responsible for the pixel configuration, any corresponding privacy notice, and your contract with that advertising platform.
9. AI assist
Optional AI features may draft campaign copy, participant instructions, or report commentary from information you already entered. Drafts can be wrong, incomplete, or unsuitable for your jurisdiction. Nothing is published until you save. You must review, edit, and approve AI output. Do not paste secrets, payment data, or government IDs into prompts. We may use subprocessors (currently Azure AI Foundry) to generate drafts.
10. Your content and records
You retain rights in organization content: logos, brand colors, campaign copy, prize descriptions, images, roster information, and custom privacy-policy text you upload. You grant TazFund a worldwide, non-exclusive license to host, display, transmit, and process that content solely to operate and improve the service, prevent abuse, and comply with law.
Donor, supporter, participant, and transaction records created through your campaigns are the organization's records. You may export them from reporting as CSV at any time while your account is in good standing, at no extra export fee. After termination we may delete or de-identify data after a commercially reasonable retention period, except where we must keep records for disputes, fees, security, or legal holds.
You represent that you have all rights and consents needed to upload content and personal information, including photos of participants, and that content will not infringe others' rights or applicable privacy laws.
11. TazFund intellectual property
The service, including software, design, documentation, and the TazFund name and marks, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service during the term, solely for your internal fundraising operations. You may not copy, scrape, reverse engineer (except to the extent this restriction is prohibited by law), resell, or use the service to build a competing fundraising product.
Feedback you submit may be used by us without restriction or compensation.
12. Acceptable use
You may not, and may not allow others to:
- Use the service for any unlawful purpose, including illegal gambling, unlicensed raffles where a license is required, pyramid schemes, or fraud.
- Misrepresent an organization as a charity, or the purpose or tax-deductibility of a payment.
- Interfere with the service, probe it except through authorized security research we invite, or circumvent fees, state-eligibility blocks, or security controls.
- Upload malware, or content that is defamatory, infringing, or exploitative of minors.
- Harvest personal information from the service for sale or unrelated marketing.
- Place test charges on live processor accounts except in a designated sandbox.
We may remove campaigns, disable checkout, or suspend accounts that we reasonably believe violate this section or create legal, reputational, or processor risk.
13. Third-party services
The service depends on third parties, including payment processors (Stripe, Square), authentication (Auth0), email and SMS providers, hosting (currently Microsoft Azure in the United States), and optional AI providers. Their terms and privacy policies apply to their services. We are not responsible for outages, holds, reserve balances, or account closures imposed by a third party, though we will use commercially reasonable efforts to restore the service when it is within our control.
TazFund may be used alongside other Tixoola products (for example ticketing or CRM). Those products may have their own terms. Shared customer records across the suite do not make TazFund responsible for how you use another product.
14. Privacy
Our collection and use of personal information is described in the Privacy Policy. Organizations are independent controllers of their supporter and participant data for their campaigns. You must post any additional notice your location requires (including a custom location privacy policy if you use that feature) and must not use the service to collect personal information from children under 13 in violation of COPPA or similar laws.
15. Disclaimers
THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAZFUND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT REPORTING, POT TOTALS, OR AI OUTPUT WILL BE ACCURATE OR COMPLETE.
We do not warrant that use of the service will satisfy any particular gaming, tax, or nonprofit statute. State-eligibility settings, settlement reports, and compliance-related copy are conveniences for the organization.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAZFUND AND ITS AFFILIATES, OFFICERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TAZFUND FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER LAW, OR TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH AN EXCEPTION IS REQUIRED.
TazFund is not liable for prize fulfillment, winner payments, organization tax obligations, processor reserves, or the acts of supporters, participants, or administrators.
17. Indemnification
You will defend, indemnify, and hold harmless TazFund and its affiliates from claims, damages, losses, and reasonable legal fees arising out of: (a) your campaigns, drawings, auctions, pledges, and prize fulfillment; (b) your content and messages; (c) your violation of law or these Terms; (d) disputes with supporters, participants, payment networks, or regulators; and (e) amounts assessed by a payment processor because of your transactions.
18. Term, suspension, and termination
These Terms start when you first accept them or use the service and continue until terminated. You may stop using the service at any time. On published fundraising rates there is no required long-term contract; organization orders may have a stated term.
We may suspend or terminate access immediately if you breach these Terms, if a processor requires it, if fees are unpaid, or if we discontinue the service. We will try to give reasonable notice when practical. Upon termination, your license ends. Provisions that by their nature should survive (including fees owed, disclaimers, liability limits, indemnity, and this survival sentence) survive.
Export your records before you close an account if you need them. We are not obligated to retain campaign sites indefinitely after termination.
19. Changes
We may update these Terms. We will post the new version on this page and update the Last updated date. Material changes may also be noticed by email or in-product message. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service.
20. General
These Terms are the entire agreement between you and TazFund for the service and supersede prior proposals on the same subject, except a signed organization order which controls if it conflicts. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, sale, or to an affiliate. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries except our affiliates and indemnified parties.
The service may be subject to U.S. export and sanctions laws; you represent you are not a prohibited party.
Governing law. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless a different law is required to apply. Subject to any non-waivable rights, the state and federal courts located in Delaware will have exclusive jurisdiction, and you consent to that venue. Counsel may update this clause to match TazFund's operating entity and principal place of business.
Notices to TazFund may be sent through Contact. We may notify you at the email on your account or by posting on the service.
21. How to contact us
Questions about these Terms can be sent through our contact form. Please say that it is a legal question. Already a customer? Sign in to the admin portal for campaign, reporting, and payout questions.